If you have a problem to download our eBooks

If you can not open the eBook with Adobe® Acrobat Reader®

Download information and instructions

Some of our eBooks are delivered in a ZIP file. You will get a download link from MyCommerce.com after payment, and you have three attempts to download the ZIP (or PDF, if applicable) file, which contains the eBook(s) as PDF files. If your downloads fail, please contact us. We will reset the download link - or we will send you the eBook(s) as PDF files by eMail, if you prefer.

Please make sure that your system (security) settings allow download of a ZIP file. JavaScript must be enabled, otherwise a download will not work. If you use any browser add-on that blocks forwarding to another website and/or content of other websites (e.g. Request Policy) or your browser settings block forwarding - the download might not work immediately after payment. But you will get also an email from MyCommerce.com with a download link. At present download of a ZIP file to an iPhone, iPad and Android Smartphone/Tablet is not working, if you have not specific apps installed. Please see for more information below.

ZIP file information

You need also a program to decompress the ZIP file. If you use Windows XP/7/8 or iOS, this feature is mostly included. If you have no ZIP software installed on your computer (Windows or MAC), visit the following website: http://www.info-zip.org/. But you will also find many ZIP software by searching your favorite search engine.
Download first the ZIP file to your hard disk to a folder (e.g. My Documents). After successful download decompress the zip file.

If you downloaded and decompressed the ZIP file, and you can not open the PDF files:

You need Adobe® Acrobat Reader® 6.0 (or newer) to open the file. Please see product web page which version is required. Older versions can NOT open the eBooks.

To download the latest version of the Adobe Acrobat Reader, please visit http://www.adobe.com/products/acrobat/readstep2.html
If you have a problem to open the eBook with Adobe® Acrobat Reader®, please use the free Foxit Reader. Foxit Reader is a free PDF document viewer.
A good reader is also Sumatra PDF. Sumatra PDF is a PDF, ePub, MOBI, CHM, XPS, DjVu, CBZ, CBR reader for Windows. This program is small (download size about 4,5 MB) and is also available as portable version.

Mobile Devices

iPhone + iPad
If you never downloaded or used a ZIP file, your device need different apps. First, Safari on iPhone restricts downloads. You will need another browser or the Safari Download Manager to save the ZIP file. Other apps may also help to download and save files. Second, you need an app to decompress the ZIP file, which contains the eBook(s) as PDF files. Here are three links to (external) websites, which cover the requirements to download and open a ZIP file:

How to Download and Open Zip Files on the iPhone
How to Open Zip Files + Extract Archives on the iPhone + iPad
How to download zip files to iphone? - MacRumors Forums

If you do not want install further apps, or do not know how to do it all - alternatively we can send you the eBook(s) as attachments (PDF files) by eMail. PDF files can be read on almost every system without problems. In this case please contact us BEFORE you buy. This will avoid misunderstandings. Thank you!

Android
Please click on the following (external) link to learn more about How to Download and Open Zip Files on Android for Unpacking Goodies, if you have never downloaded or used a ZIP file on your device.
As for iPhone/iPad users, we can send you the eBooks as PDF files by eMail instead of the download of the ZIP file. But please contact us also BEFORE you buy.

If your problem can not be resolved by the above instructions, please do not hesitate to contact us.

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We will reply to your inquiry within two business days.